WHAT IS THE EUROPEAN CODE ADMINISTRATOR?
The European Code Administrator (ECA) is a body that handles complaints between consumers and direct selling companies, after all other remedies have failed.
The ECA includes a committee of three members:
- One representative of the direct selling sector appointed by Seldia’s Board of Directors;
- One representative of the French consumer association Association Léo Lagrange pour la Défense des consommateurs ( http://www.leolagrange-conso.org/)
- One qualified independent person acting as Chairperson of that committee: Professor Emeritus Jules Stuyck.